Local, friendly, patient
Tech trouble at home? Ask Pete.
Slow WiFi, a new laptop to set up, a printer that just won’t print. I come to your door or help you over the phone, sort it out, and explain it all in plain English.
- Covering all of Norfolk
- Home visits or remote help
- No jargon, no pressure
What I can help with
If it plugs in or connects to the internet, I can probably help. Here are the jobs I get asked about most.
PC and Apple repairs
Windows PCs, laptops, MacBooks and iMacs. Won’t turn on, running slow, cracked screens, failed drives and upgrades.
Virus and malware removal
Pop ups, strange messages and nasty software cleaned off, with proper protection set up so it doesn’t come back.
Data recovery and backups
Lost photos, deleted files or a dead hard drive? I’ll do everything I can to get them back, then set up backups so it never happens again.
WiFi and broadband
Dead spots, dropouts, slow speeds and new routers set up properly.
New computers and printers
Unboxed, updated and ready with your files moved over. Printers connected to your WiFi and printing every time.
Phones and tablets
iPhone, iPad and Android help, from setting up to sorting storage.
Email and accounts
Locked out, forgotten passwords, or email that has stopped arriving.
Smart TV and home
Streaming apps, smart speakers, doorbells and cameras connected up.
Lessons at your pace
Patient one to one sessions to build confidence on any device.
Websites too
Need a website, or help with the one you’ve got?
Whether it’s for your club, village hall, hobby or a small business on the side, I’ll build it, look after it and help people find it. You don’t need to understand any of the technical bits.
Website design
A clean, friendly site that looks great on phones and is easy for you to update yourself.
Looking after your site
Updates, backups, security checks and small changes, so it keeps working and you never have to worry.
Getting found on Google
Simple SEO that helps local people find you, plus setting up your Google Business Profile.
Domains and email
Your own web address and a proper email to match, set up on your phone and computer.
Fixing an existing site
Broken pages, a slow site, or one your old web person stopped looking after. I can take it on.
Bookings and online shops
Take bookings, enquiries or payments online without paying for complicated software.
New
Curious about AI? I’ll show you.
Everyone’s talking about ChatGPT, Copilot, Gemini and Claude, but where do you start? I’ll set you up, show you what it’s genuinely useful for, and help you use it safely.
Getting started
Choosing an AI assistant, setting it up on your phone or computer, and your first few conversations.
Everyday uses
Writing letters and emails, planning trips, recipes, research and explaining tricky paperwork.
Spotting AI scams
Fake voices, fake videos and convincing scam messages. Learn the signs and how to check.
Privacy and settings
What to share and what not to, and the settings that keep your information yours.
How it works
1
Tell me what’s up
Fill in the short form, send an email or give me a call. Describe it however you like, there’s no wrong way to explain a problem.
2
We pick a time
I’ll reply with a price and a time that suits you. Some things I can fix remotely the same day, others need a visit.
3
Sorted, and written down
Once it’s fixed I’ll show you what I did and send a written summary, with any passwords or settings you’ll need later.
Fixing tech since
1992
Over 30 years helping people get the most from their technology
Hi, I’m Pete
I started out in 1992 as a Saturday boy in a local electronics shop. As technology moved on, the shop turned into a computer shop, and when the owner decided computers weren’t worth investing in, I took it over.
Over 30 years later I’ve been involved in plenty of businesses, in IT and well beyond it, and I still run an IT consultancy today. Ask Pete is my way of offering that experience back to communities across Norfolk, at a rate that’s fair for home users.
Whatever’s going on with your tech, chances are I’ve seen it before.
My experience covers
PCs and laptops
Apple Mac, iPhone and iPad
Websites and web technologies
Electronics
Data and telecoms
Fibre optics
Smart home
Audio and video
Home networks
Simple, honest prices
You’ll always know the cost before I start. No surprises on the bill.
Bring it to me
£45
fixed price
- Drop it off with me at 48 Chapel Street, Barford
- Covers diagnosis and most software fixes: viruses, slow computers, reinstalls and updates
- Parts extra, and bigger repairs are always quoted first
- No fix, no fee
I come to you
£60
first hour
- Travel included within 15 miles of Barford
- Then £10 per 15 minutes, so you only pay for the time used
- Further away? Just £10 extra
- A written summary of what I did
Remote help
£20
per 30 minutes
- Over the phone or a secure screen share
- Great for email problems, settings and quick questions
- Often sorted the same day
Questions people ask
Do I need to know much about computers?
Not at all. Tell me what you see on the screen and what you wanted to happen, I will take it from there.
Can you help without coming round?
Often, yes. With your permission I can securely see your screen and fix things while we chat on the phone.
What if it can’t be fixed?
If you’ve brought it to me and I can’t fix it, you don’t pay. On a home visit the visit charge still covers my travel and time, but I’ll always tell you honestly whether something is worth repairing or replacing.
Can you help me choose a new laptop or phone?
Yes. I will recommend something that suits what you actually do, not the most expensive model in the shop.
How do I pay?
[YOUR PAYMENT OPTIONS, for example bank transfer or card on the day.]
Ask Pete
Tell me what’s going wrong and I’ll get back to you with a price and a time, usually the same day.
48 Chapel Street, Barford,
Norwich, NR9 4AB
Prefer to write things down? Perfect, so do I. That way we both have a record of what was agreed.